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Tek4Him Client Support Area

Hosting Support FAQ Topic #3 - E-mail

How to set up an e-mail address

The mail manager is pretty easy once you get used to it. All you do is click on the mail manager button on your administration center.

Once you do that, click on New Address.

Next, if you are wanting to make the
address yourname@domainname.com put (yourname) where is says Input
username.

Note: if you create a pop account and are setting up your mail program to get the mail, this username (the part before the @yourdomain.com) is the username you have to give your mail program (as well as the password you assign to it). If you set up more than one pop account, you will have to check more than one username.

Next, make up a password. You won't need to use it if this is a forward,
but it sets up POP or Forwards, so it asks for it just in case you are
seting up a pop.

After you do that, click Add.

In the next screen where is says Click here to edit user (yourname), click on the name.

In the next screen, if you are making a forwarding address, uncheck the first box that tells email to go to a pop box and instead check the one that says "Forward email addressed to yourname@youname.com to address(es) outside your domain (e.g.test1@aol.com):
(if you do not uncheck the first box and it forwards the mail to an outside address as well as a pop account, it may get confused and you may not get your mail at all)

Next, put the address that you want it to forward to in the big box under
that.

If you want to add an auto responder, you can do that there too. It is
pretty simple once you do it the first time.

If you are making a POP account that you will have to check with your email program, leave that first box checked and configure your e-mail program to pick up mail there. There are instructions below:

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Setting up your e-mail program to receive your mail at your POP account.

Eudora

1. Select Tools...Personalities
2. Right click the left-hand side of the screen. Select 'New'
3. The 'New Account Wizard' will appear. Type in a name for this account and select 'Next>'.
4. Select 'Create a brand new e-mail account' and select 'Next>'.
5. Type in your actual name (not your e-mail address) and select 'Next>'.
6. Type in the e-mail address you wish for people to send e-mail to (this can be an alias or a true POP box). Select 'Next>'.
7. Type in the true user for this POP box (this is NOT an alias). Select 'Next>'
8. Select 'POP' for type of incoming mail server. Then type in your domain name in 'Incoming Mail Server' field. Select 'Next>'
9. Select 'Finish'
10. Right-click on the new personality created, and select 'Modify'.
11. In the 'SMTP Server' field, type "mail.yourdomain.com"  with no quotes and replace "yourdomain.com" with your information.

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Netscape Communicator (Messenger)

1. After loading Netscape Messenger, choose Edit -> Preferences
2. Click Mail & Groups - > Identity
3. Add your personal information
4. Click on Mail Server
5. You probably do not need to change the Outgoing Mail (SMTP) Server. The SMTP server should be the server of your local access provider. However, if you want to use your domain as the smtp server you can. Type "mail.yourdomain.com"  with no quotes and replace "yourdomain.com" with your information.
6. You should enter yourdomain name for "incoming mail server".
7. Put your username in the Mail server user name box.

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Microsoft Outlook Express

1. After loading Outlook Express, go up to the top and choose "Tools"
2. Then choose "Accounts" from that drop down list
3. Choose the "Mail Tab" to view your e-mail accounts
4. Choose "Add" and then choose "Mail" from the fly out menu.
5. Type in the name you want displayed and click "Next"
6. Click in the radio button (little circle) beside "I have an e-mail address I would like to use and then type in the e-mail address you want to use you@yourdomain.com
7. The next screen asks you for your incoming (POP) and outgoing (SMTP) mail servers. This is what you put:
   POP: mail.yourdomain.com (where you substitute your domain in there)
   SMTP:  Type "mail.yourdomain.com"  with no quotes and replace "yourdomain.com" with your information.
8. The next screen is where you type in your username and password for that e-mail account. If you set up an account in the mail manager, use the name of the e-mail account and the password that you assigned to it.
9. Click "Next", and then "Finish"

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Checking your Email On the Web

If you are away from your regular computer and want to check your email, now you can! As long as you can visit your web site, you can view, reply to, and compose email from your domain.  Just visit http://www.yourdomainname.com/up/ (replace "yourdomainname.com" with your domain information)and put in the username and password for any of your POP accounts that you have set up through your mail manager in your administration suite. The first time you log on, you will have to view the settings and click on the "Save Changes" button and then you can manage your email. Please note that this will not give you the opportunity to store your email in folders. You will need to download it to an email client eventually to keep your email box from getting filled up and taking up all your space.

This is great for a temporary email checker and sender, though! 

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Troubleshooting

If you are using your own domain as your outgoing (smtp) server and you keep getting "relaying denied" error:

We have to use what is called "authentication" to keep spamming  people from abusing our servers without us knowing.  What this means is that you will have to check your email which will let the server know you are online and it "authenticates" before you can send mail with that account.  The server will recognize you usually for several hours after you check your mail the first time, but if you sign off you will have to authenticate again. After several hours, it will ask you to authenticate again also.  This helps us keep spam from going out from our mail servers. 

You may get an error if you try to send mail with your domain without authenticating first.  All you have to do if you get that error is check your incoming email to let the server know it's you, and then try sending it again.

*** If you consistently get those errors and you have authenticated, you may have a problem with your ISP. Some ISP's will not allow you to send mail with another mail server and you are required to use theirs.  If you check your mail and you still are getting "relaying denied", then please contact your ISP and ask them if you are allowed to send mail with another mail server. Two major ISP's that do not allow this are America Online and Prodigy. There are many many that do not allow it, though, we just don't know which ones although we have heard that Earthlink is heading in that direction as well.

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Site last updated on December 14, 2005

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